Privacy Policy BettPawa — Data Protection Your Privacy Is Preferences We

BettPawa is the data controller responsible for all personal information collected from users of the bettpawa.net platform and the BettPawa mobile app. As data controller, we determine the purpose and method of processing your personal data in accordance with platform operational requirements and applicable legal obligations.

We have appointed an internal Data Protection Officer responsible for ensuring all data processing activities at bettpawa comply with Malaysia's PDPA 2010 and relevant international privacy standards. Any data privacy enquiries can be directed to the bettpawa support team via 24/7 live chat on our platform.

BettPawa only collects data required to deliver our platform services safely and effectively. Below are the categories of data we collect and the purpose of each:

BettPawa uses the personal data collected for the following purposes, all of which have a valid legal basis under Malaysia's PDPA 2010:

• Service Provision: Managing and maintaining your account, processing deposits and withdrawals, and enabling access to all games and betting within the bettpawa platform.
• Identity Verification (KYC): Verifying your identity and age in accordance with legal compliance requirements to prevent use of the platform by ineligible individuals.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, identity fraud, and other security threats to your account and the platform.
• Customer Support: Providing technical assistance and support related to your account or transactions that require reference to your account records.
• Platform Improvements: Analysing usage patterns in aggregate (not individually) to improve the interface, performance, and features of the bettpawa platform.
• Service Communications: Sending you important notifications related to your account, security updates, terms changes, or relevant transaction information.
• Marketing (with consent): Sending promotional offers, bonus information, and relevant content — only if you have given explicit consent to receive them.
• Responsible Gaming: Monitoring gameplay patterns to identify and assist members who may need responsible gambling support in accordance with Responsible Gaming Policy us.

BettPawa does not share your personal data with external parties except in the following limited situations, each of which has a clear justification and safeguards in place:

• Service Providers: Companies that help us operate the platform, such as payment gateway providers, game providers, cloud services, and KYC verification companies. All these providers are bound by strict data protection agreements.
• Financial Institution: Banks and e-wallet providers to process your deposits and withdrawals. Only the minimum information required to complete a transaction is shared.
• Legal Requirements: To relevant authorities when required by Malaysian law, court order, or in cases involving investigation of illegal activities such as fraud or money laundering.
• NOT shared for third-party marketing: We do not sell or rent your data to advertisers, data brokers, or any third party for marketing purposes.

BettPawa invests seriously in security infrastructure to ensure your personal data is protected at all times — both in transit and when stored on our servers.

• 256-bit SSL/TLS Encryption: All communications between your device and bettpawa's servers are encrypted using the same military-grade encryption used by leading financial institutions.
• Data-at-Rest Encryption: Sensitive data stored in BettPawa's databases — including identity and financial information — is encrypted using AES-256 encryption at rest.
• Strict Access Controls: Only bettpawa staff who genuinely need access to your data for legitimate operational purposes are permitted to do so, and all such access is recorded and regularly audited.
• 24/7 Monitoring: Automated security monitoring systems operate around the clock to detect and respond to any threats or suspicious access.
• Regular Security Testing: BettPawa conducts regular penetration testing and security audits by independent cybersecurity experts.
• Incident Response Plan: In the event of a data breach, bettpawa has a clear incident response procedure to limit damage and notify affected users within the stipulated timeframe.

As a data subject under Malaysia's PDPA 2010, you have the following rights regarding personal data held by bettpawa. To exercise any of these rights, contact our support team via the live chat within the platform.

BettPawa uses cookies and similar tracking technologies on our website and app for the stated purposes. Cookies are small text files stored on your device that allow our platform to recognise you and deliver a better experience.

You can manage your cookie settings at any time through your browser settings. Please note that disabling essential cookies may affect key BettPawa platform functions, including the ability to log in and make transactions.

BettPawa does not retain your personal data longer than necessary for the stated purposes or as required by law. Below are the general data retention guidelines:

• Active Account Data: Retained for as long as your BettPawa account is active and for a reasonable period after account closure upon request, to allow resolution of any pending disputes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable Malaysian tax and financial legislation.
• KYC Documents: Retained for the duration of the active account plus 5 years in accordance with anti-money laundering (AML) compliance requirements.
• Support Communication Logs: Retained for 2 years after issue resolution for reference in the event of any subsequent dispute.
• Marketing Data: Deleted within 30 days after you withdraw consent to receive marketing communications.

BettPawa has a zero-tolerance policy against platform use by individuals under the age of 18. Our platform does not knowingly collect, process, or store any personal data relating to minors.

If we become aware that a child's personal data has been collected without proper age verification, we will take immediate action to delete the relevant data and close the account involved. If you believe a minor has registered a bettpawa account, please notify our support team immediately.

BettPawa reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform updates. Any significant changes will be communicated to registered members via in-app notifications or email.

The "Last Updated" date at the top of this document reflects the effective date of the latest version of the Privacy Policy. Your continued use of the bettpawa platform after any amendments take effect constitutes your acceptance of the updated privacy terms.

For any enquiries, complaints, or requests relating to your personal data, please contact the bettpawa support team via 24/7 live chat within our platform or app. We are committed to responding to all privacy enquiries within 72 working hours.